2-10 Home Buyers Warranty Better Business Bureau® Profile
Table of Content
- Additional resources for homeowners from the 2-10 HBW Blog
- Do you have an itemized invoice/estimate?
- Choice Home Warranty
- What’s the difference between a Home Warranty Service Agreement and homeowners insurance?
- Frequently Asked Questions
- What happens to the property’s home warranty coverage when/if the homeowners move?
- Frequently asked questions
However, you’ll definitely want to understand your service contract and the terms for cancellation, as well as how to receive a refund, before committing to one of the company’s plans. Some customers have also complained about the poor work done by 2-10 Home Buyers Warranty contractors. Some contractors have been accused of coming to diagnose problems but failing to follow through with fixing or replacing the item.
2-10 Home Buyers Warranty Simply Kitchen plan starts at$168 per year. The Complete Home plan provides more coverage at$516 per year. And, their most comprehensive plan, Pinnacle Home, offers extended coverage at$624 per year.
Additional resources for homeowners from the 2-10 HBW Blog
If you're purchasing a newly built home from a builder, that builder should provide coverage for the structure of your house. Make sure your builder chooses 2-10 HBW, the industry leader in structural warranties. Coverage for major appliances , HVAC, water heater, electrical, plumbing, and more. Buyer coverage is for one year and can be renewed annually by the homeowner. Offering a structural warranty from a third-party provider is the smartest way a builder can protect themselves and their homeowners.
It is very clear in our contract that the fridge should be covered if it breaks down and replaced. The damage is from wear & tear and the fridge does not function without this part. They are literally flat out denying us what is in the contract. We plan to get a lawyer involved if they do t resolve this issue.
Do you have an itemized invoice/estimate?
To share feedback or ask a question about this article, send a note to our Reviews Team Customers who want to cancel can do so within 30 days of signing up and get a full refund. To request reimbursement, you must submit an itemized estimate/invoice. Please reach out to your Contractor for the detailed diagnosis and costs so that you may return to submit for reimbursement.
That’s because 2-10’s “Simply Kitchen” warranty is a lot cheaper than almost any other home warranty plan on the market. It also covers a lot less – as the name of the plan suggests, just kitchen appliances. 2-10 isn’t the cheapest home warranty company available, but it offers fast, reliable coverage to homeowners in the contiguous United States. The company also offers high coverage limits and has received positive reviews from customers. With an online account and a registered warranty, you have access to your property information, coverage details and the ability to add coverages to your current protection plan. You can also place a service request or check the status of an existing service request.
Choice Home Warranty
Homeowners will also be responsible for any additional work performed by the service contractor. So, if you work long hours and need a contractor to do your repair outside of normal business hours, you may be responsible for paying the contractor’s overtime. 2-10 will also reimburse homeowners for costs that have been pre-authorized for covered repairs. First, purchase coverage that suits your needs and carefully read your service agreement. The company will dispatch a contractor who will fix your appliance or system.
On average, monthly premiums for 2-10 HBW plans start lower than those of other home warranty providers, but this can change as you customize your coverage. One downside is that the company has a significant number of negative customer reviews and complaints regarding its services. 2-10 HBW’s services and plans are comparable to those of other warranty companies, but its “Even If” guarantee is a standout. This workmanship guarantee refunds the service call fee (at the customer's request) if a technician determines that your request is not covered by the warranty plan. 2-10 HBW’s role in the claims process is to determine whether a system or appliance failure is covered under the homeowner’s Service Agreement.
As an industry-leading home warranty company, 2-10 HBW provides the most comprehensive warranty plans in the US. Homeowners select our home warranty plans to save themselves time and money, and help them expect the unexpected. A warranty plan from 2-10 HBW makes protecting your home simple and affordable.
Seller Coverage HBW Seller coverage is provided free of charge for situations and places, applicable by law. The coverage starts immediately and lasts for 180 days, or until the close of the sale, or if the listing is canceled. A 2-10 home warranty may cover certain systems like central air conditioning, heating, plumbing, electrical, and water heaters as well as appliances like refrigerators, stoves, washers and dryers. For a complete list of what a 2-10 HBW home warranty covers, check out our systems and appliances page.
As a result of these reviews, the company holds a BBB rating of B, and an average customer review of 1.04 out of 5 from 513 reviews. This is the second worst rating of the home warranty companies we conducted research on, indicating deep customer dissatisfaction. This would not matter so much if 2-10 offered better coverage than other home warranty companies, or could boast of better customers satisfaction. Unfortunately, the company also has a very low customer satisfaction rating, as measured by BBB. 2-10 has received more than 1300 complaints over the past three years, and has acknowledged that many of these complaints relate to “problems of timeliness and communication”.
Log in to your homeowner portal account to check on the status of your service request. There are two other deductible options available - the Service Buy Down Fee is $65 and the Service Fee Save Up is $100. If you choose the Service Buy Down Fee, you will have to pay an extra $6 for a monthly plan and $72 for a yearly plan during checkout. Choosing the Save Up option saves you $3 on the monthly plan and $36 dollars on the yearly plan. Optional Coverage Home Buyers Warranty provides coverage for extra items that are otherwise not a part of any plan. These additional options include enhanced coverage and other items.
RUN FAST RUN FAR Up until a year ago this was a good company. Hung us out to dry, fridge had issues in November 2021, they could not get parts so they stopped communicating. We called for 2 months always promised updates, heard nothing from them, Gave up this month. One of the women who answers the phone is the rudest person on earth. Appliance Discount Program HBW customers can get exclusive discounts of up to 65% off GE and Whirlpool appliances.
We’re proud to announce that we won the Platinum Builder Award from 2-10 Home Buyers Warranty (2-10 HBW). The Platinum Builder Award recognizes exceptional leadership in the new-construction industry through innovative home designs, marketing strategies, and construction technologies. Click on each tab to see how each warranty covers and protects your investment in your new home.
If the same component fails after a service, you won’t be on the hook to pay for that service fee either. You can initiate a service request by logging into your homeowners portal account and selecting the system or appliance that needs attention. You will then be asked to answer a few questions about the item to be repaired or replaced. 2-10 HBW has three customizable coverage plans for home appliances and built-in systems. The company currently covers over 6 million homes in the U.S. and, according to its website, 2-10 HBW has paid 97.5% of all its claims, totaling more than $430 million.
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