2-10 Home Buyers Warranty Review 2022
Table of Content
The company has received more than 1300 complaints via the Better Business Bureau website over the past three years, and many of the reviews of the company on the same website are negative. Negative reviews are not unusual for a home warranty company, but stands out for how many of these it has attracted. Each item or system covered by a home warranty from 2-10 has specific exclusions and limitations. Having a third-party warranty through 2-10 HBW provides you with additional peace of mind. Should your home ever need repairs for covered defects, an independent provider ensures a neutral mediator to resolve your claim. This doesn’t mean you should rule it out as one of your options.
For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account. Most new homes are covered by builder warranties for workmanship, distribution systems and structural components. Hi Julie, we're sorry to hear about the issue's you've experienced. As what you described is not the service we aim to provide, we understand how frustrating that can be.
Do you cover older appliances?
Investopedia collected key data points from several home warranty providers to identify the most important factors to customers. 2-10 Home Buyers Warranty (2-10 HBW) offers warranty coverage for home appliances and built-in systems with its Simply Kitchen, Complete Home, and Pinnacle Home plans. The electrical items in this plan include switches, panels, outlets, wiring and the doorbell system. Covered plumbing items include sump pumps, valves (i.e. tub, angle stops, shower and gate valves), pressure regulators, water heaters , drain line stoppages, toilet tanks and gas supply lines. Vent, drain, waste and water pipe leak or breakages are also covered under plumbing. 2-10 HBW has developed new strategies to reduce hold times and give our clients more power throughout the claims process.
Homeowners will also be responsible for any additional work performed by the service contractor. So, if you work long hours and need a contractor to do your repair outside of normal business hours, you may be responsible for paying the contractor’s overtime. 2-10 will also reimburse homeowners for costs that have been pre-authorized for covered repairs. First, purchase coverage that suits your needs and carefully read your service agreement. The company will dispatch a contractor who will fix your appliance or system.
Customer Complaints
The fastest way to get your service request completed is to work directly with your assigned contractor. If you have not already done so, please reach out to them directly. You currently have the best available contractor with their first available appointment.
No. 2-10 is not responsible for the repair of any cosmetic defects, smells, noises or for the cost of cleaning or maintenance of any parts, appliances or equipment. As part of our review, we contacted 2-10 Home Buyers Warranty through their website and received answers to our questions within 48 hours. 27% of our survey correspondents said that getting the maximum payout cap is important to them when choosing a home warranty policy. 2-10 has a payout cap that is about average for home warranty providers. These quotes meant that the average cost of a plan from 2-10, at $532 per year, is about the same as other companies in this sector. Location, home designs, features and prices are subject to change without notice.
Water heater breakdowns are expensive!
This warranty provider also gives the option to personalize plan coverage. The company covers critical home systems and appliances at reasonable prices. They offer exclusive benefits and special programs for customers, like the replacement offer and the discount program for appliances. The company claims to have brought peace of mind to more than 6 million owners of pre-owned and new homes. Check out our 2 10 Home Buyer Warranty review to learn about their plans, prices, coverage, and more.
They do not cover items that fail due to wilful or involuntary abuse, misuse, neglect, home movement, electrical surges, fire, etc. Coverage is also not offered to devices that malfunction due to improper design, improper installation, manufacturer's defects, or any problems arising out of modifications or alterations. This service guarantee is designed to offer more protection to 2-10 HBW customers.
How can I add additional coverage to my current home warranty?
The contractor's contact information can be found on your Service Request Details page, by simply clicking 'Cancel' on this popup. In using an out-of-network contractor, you acknowledge and agree to our terms and conditions. For GE Appliances, go to Shop4GE.com and click on 'Register for Access To The Site'.
We then provide the homeowner with financial relief for Failures to Covered Items. 2-10 HBW pays the same amount for Failures to Covered Items whether a homeowner uses a contractor that 2-10 HBW has a pricing agreement with or a contractor of the homeowner’s choosing . However, 2-10 HBW always tries to use a contractor with whom 2-10 HBW has a pricing agreement to ensure that homeowners benefit the most from their Service Agreements. To be eligible to file any claims under this service agreement. Payment date will not alter the effective date or expiration date.
You can replace the broken appliance with a new one, and submit your receipt to the 2-10 company for a $100 reimbursement. The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.
Customers looking to add these items to their policy should make sure that their equipment is covered by reviewing this information. Once the request is received, 2-10 HBW will dispatch an authorized service contractor to your home to diagnose and fix the issue, if possible. Keep in mind that you can’t choose your own contractor under this warranty program.
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